💡 Feature Requests

Allow call transferring on the iOS app to a different user, department, or external phone number. Currently, transferring is only available via the web interface.

As a Salesmsg user, I would like a method to to “send as contact owner” from a Salesmsg action within Salesforce flows, so that I can build more elaborate workflows with less actions.

As a user, I’d like to be able to answer incoming calls directly when they’re received, without needing to: Unlock my phone, Open the app, and Log in before answering. This improvement would save time and help prevent missed calls, especially when the call needs to be answered quickly.

I'd like options to customize my notifications in many ways. Options for different sounds and different badges. For all Salesmsg platforms (web, mobile, chrome ext.), including customizing my email notifications.

As a Salesmsg user that uses headphones to engage in calls, I would like the option to have rings output though multiple channels while call conversation passes through the main sound output so that I never miss a call for not wearing my headphones when a call is received.

Add the ability to filter "Outbound" conversations in a shared inbox by conversation assignee. Currently, the "Outbound" filter shows ALL automated messages sent through HubSpot workflows to the entire shared inbox, regardless of who each conversation is assigned to. Users cannot filter to see only the outbound conversations assigned to them, making it extremely difficult to identify which leads they need to follow up with.

Can you add the ability to set parts of a message in bold or italic?

As a Salesmsg user who often uses triggers, I'd like to be able to search for specific triggers by ID while on the triggers tab.

As a Salesmsg user, I would like the parody to add people to the call released for the mobile app as it is my preferred way to used calls with Salesmsg.

I'm finding it really difficult to merge and transfer calls. Also, when I receive an incoming call, it doesn't indicate which department the caller is trying to reach. For example, I'd like to see something like 'incoming call +1342676564 (Sales) (Marketing) (Customer Service)'. This would make it much easier to handle incoming calls and ensure they get directed to the right department.