💡 Feature Requests

Feature request: Expose the true final call outcome (Answered / Missed / No Answer / Voicemail) and the Source field (voicemail drop / ringless) — currently visible only in the Call History table — in (1) the HubSpot call sync, so the call engagement's outcome reflects the real result instead of mapping voicemail pickups to "Connected", and (2) external webhook payloads for outgoing-call events. Use case: trigger an automated HubSpot follow-up text within 1–2 minutes of a no-answer/voicemail call — impossible today because the distinguishing data isn't exposed outside your UI.

Currently, when Business Hours are configured in Salesmsg, there is no option to prevent automated SMS responses from being sent outside of business hours. If an automation or auto-response is enabled, the message will still send even when the workspace is outside of its configured business hours.

Within the Pipedrive integration, the ability to text leads from this section similar to how you can use the widget within a deal.

As an account Owner, I would like the ability to block access to emoji usage for my members. Use of emojis will cause our users to burn more credits than intended.

As a Salesmsg Admin, I'd like to be able to set a calendar of days where I can trigger an auto-reply for ALL numbers in the account, independent of the business hours which is set on the per-inbox level.

I want a quick way to add compliance language for opt out to all my texts. I have to write it every time manually.

As a user, I want the ability to run SMS survey's like NPS, CSAT, custom surveys...etc.

I want the ability to quickly insert a 'quick link' into an SMS text box.

Are you planning on releasing an iMessage feature for iPhones? We want our texts to be seen in blue.

on the old SMS when you set the delay to send you could preview the message until the 5 sec timer was counting down. Now the message disappears and then the count down starts. The preview is gone and this was helpful in seeing the message before sending in case something was misspelled or needed to change a word or two. Now all you get is a cancel and the message is also gone so you have to retype it.