💡 Feature Requests

I'd like to be able to test my agent in a real production environment using a real phone number to do the test conversation.

In the beginning I feel like I didn't have this issue, so I'm not sure why it's occuring now and my CSR is working to help me remedy it. But I'd prefer for my AI Agent to continue having a native conversation with the lead even after it qualifies them. Otherwise, it seems to gather the required information and then just ghosts them completely. Please find a way to add this or fix it.

As an AI Agent user (calling or chatting) I would like the option to have the agent generate an internal note summarizing the interaction on AI completion (success or fallback). This would be especially useful for the calling agents so that I don't have to listen through each call.

I want my team members to be able to see the AI Agents that I and others have made based on specific permission settings within the Agent (much like the Saved Replies function works)

SDR

I had several family members test the text message feature and its taking approximately 45 seconds between text to respond. This is way to long. I had the same issue with the call bot. its was extremely slow, said our business name wrong over the phone but sounded fine in the test. The time to respond is insane. You guys definitely need to get that sorted out. Defeats the purpose of people using the service when its more frustrating than efficient.

I setup the AI chatbot to book appointments but the poor thing was telling people that my schedule was fully booked even though I had openings. Would love for this to be fixed and for there to be a GENERAL sync where clients can pick their own type of service to book (a link to the general calendly schedule) instead of being forced to do one service only. I could see how this would be important for other service providers and technicians. I offer virtual, in-person and housecall type visits and I'd like the user to be able to select the appointment type.

As a user of Salesmsg AI agents, I would like the ability to apply conditional logic (such as tagging a contact based on intent, e.g. date availability requests) that can trigger an internal SMS notification to the business owner or team, allowing a human to review and respond before the AI confirms sensitive information.

We'd like to be able to tell the AI agents what contact properties to utilize in its responses, when appropriate. We have data we send over from our CRM that would be nice to have referenced in initial messages and any times its relevant later in the conversation.

As a Salesmsg user, when I add a tag to a contact that the AI Chatbot is chatting with, I want the Chatbot to not message that contact unless the tag gets removed. If a trigger is in place for the Chatbot to recognize: if "TagA" don't message contact else message.