Seamlessly track every conversation across multiple inboxes to keep your communication aligned with your entire team.
View All Conversations in One Place
See every text message, note, and activity for the contact in one place with Unified Conversation History. View communications across inboxes and track past interactions effortlessly.
Manage Organization-Wide Inbox Visibility
Activate a global toggle in Organization Settings to display conversation history from all inboxes, allowing defined default visibility.
Set Inbox-Level Visibility Preferences
Adjust inbox settings on the Inbox Settings page. Use org settings for all users to see history or individual settings for inbox members only.
Control Inbox Access by Team Roles
Control inbox conversation access by team roles. Manage permissions to enhance privacy while fostering team collaboration.
View Detailed History Without Ownership
Track message history, sender info, and more from Conversations and Contact pages, even without contact ownership.
