New! Conversation Assignment

Find the perfect team member for every inbound text message with Salesmsg Conversation Assignment! 🚀

Let your team members self-assign based on their skillsets! Or, for better oversight simply assign everything straight to a manager to redistribute.

Distribute conversations and balance the load with Round Robin. Team members can skip assignment by setting their status to Away.

Take it a step further and assign conversations based on CRM properties such as the HubSpot contact owner.

The Fallback option allows you to combine assignment methods to ensure your customers always get a timely response.