Transfer Call via Mobile App
completed
J
Judicial Alligator
Call transfer currently only works in the desktop version. Add the ability to transfer on the mobile app.
Alex Molloy
Merged in a post:
Call Transferring on Mobile App
F
Fandango Piranha
Currently, users on the salesmsg iOS and Android are unable to accept calls, and then transfer them, or Start a conference call. Both of these features are available on the web browser. Salesmsg is great for our team, but a few individuals need to answer calls from their mobile device. If the caller was connected with them incorrectly, they have to inform the customer to call a different #, instead of being able to say 'oh hey, this is service, but you want to talk to sales? Let me transfer the call real quick'
Chris Brisson
Thanks for sharing this, Fandango Piranha — super helpful context. Mobile call transfer / conference isn’t supported in the iOS/Android apps today like it is in the web app, but we hear you on how disruptive that is when someone needs to take calls on the go. We’ll take a closer look on our side and follow up if we need any more details.
F
Fandango Piranha
Chris Brisson Hey Chris, it looks like yall just updated the mobile iOS app and now it has call transferring! I think this ticket can be completed. Thank you!!!!!!!
Q
Quince Frog
This was not completed and released, I dont understand?
This post was marked as
completed
H
Harlequin Chipmunk
for example, when you click accept call from an incoming salesmsg call, another window pops up to ask if should use "app" or "phone" to receive. thats brilliant.
Chris Brisson
Hey Judicial Alligator, thanks for your feedback! I have a few more questions for you:
- How frequently do you use the call transfer feature on the desktop version?
- What specific scenarios or use cases do you envision needing call transfer on the mobile app?
- Are there any particular features or functionalities you would like to see in the mobile app's call transfer feature?
H
Harlequin Chipmunk
Chris Brisson
- you can't transfer the call using desktop app
- any time a contact calls me, it would be SO MUCH better to answer on my real iphone because the service is very good. Anytime using the Salesmsg app for phone call the contact always has trouble hearing me because the service is not as clear as my iphone.
- this is only a 1 feature request...the ability to click 'answer on ihpone'