Option to Show Global Conversation History by Default
F
Fulvous Aardvark
I want the ability to show the global conversation history by default both within Salesmsg and HubSpot. My organization has several team members with their own phone numbers that reach out to contacts and we need visibility into messages / calls across our entire organization. Current state it requires several clicks to see the conversation history.
Chris Brisson
Great to hear your perspective, Fulvous Aardvark! I have a few more questions for you:
- How frequently does your team need to access the global conversation history?
- Are there specific team roles or departments that would benefit most from this feature?
- Would you prefer the global conversation history to be visible by default for all users or customizable per user?