Multiple Business Profiles
M
Maroon Whippet
As a Salesmsg Organization, I would like the ability to have multiple business profiles in one account so that I can register phone numbers in my account with another Business Name.
Created by Alex Molloy
Chris Brisson
Hiya Maroon Whippet, thanks for sharing with us! Following up on this:
- How many business profiles do you anticipate needing within a single account?
- What specific features or information would you like each business profile to include?
- Are there any specific use cases or scenarios where having multiple business profiles would be particularly beneficial for your organization?
B
Blush Carp
Chris Brisson Chiming in here because our business would benefit from this as well
- As many as possible, but effectively just starting with 2
2./3. A2P 10DLC Registration for multiple businesses within a single organization interface. Ideally business profiles could be assigned to specific inboxes or phone number groups. We have users that will work across multiple businesses and thus business profiles. Users need a way to simply navigate across businesses within an organization interface (this can be done within Hubspot for example, which we currently have integrated with Salesmsg). The current workaround is to create multiple "franchise" organizations in SalesMSG associated with each unique business profile that can be mapped to a singular Hubspot account. The franchise structure is not ideal for users that will need to work across multiple businesses and thus multiple SalesMSG organization interfaces - this results in multiple tabs/challenges with login management, cumbersome org payment structure, etc. We've spoken with the SalesMSG team previously and received the following feedback "Our development team would implement custom development on your specific account in order to implement the multiple 10DLC campaigns as requested without having to go through the confusion of multiple accounts, in exchange for setting you up on the right plan for a 2 year agreement." We need this proven out before agreeing to 2 years, because it is an essential function to the growth of our businesses and growth with SalesMSG as our core SMS solution.