Color coding
N
Navy Cobra
As an Admin, I would like the ability to customize the timing windows for the color coding on my conversations. This will allow us to assign higher priority based on our timing metrics, rather than being stuck with the current defaults.
Created by Cody Armes
Chris Brisson
Hey Navy Cobra — thanks for the suggestion here. Quick couple questions so we understand exactly what you’re trying to prioritize: which “timing” should the color coding be based on (time since last inbound from the customer, time since your last reply, time since the conversation started, etc.)? Also, what thresholds are you aiming for and how would you want those to map to each color/priority (for example 0–15 min = high, 15–60 = medium, 60+ = low)? And should those settings be account-wide for everyone, or do you need them configurable per team/inbox/number?