AI Call Transcript Summary
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Principal Hummingbird
As a Salesmsg user, I'd like for the AI assistant to be able to summarize call transcripts so that I don't have to listen to the entire transcript myself.
Created by Jordan Shuey
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Binding Dolphin
Jordan Shuey was the AI call transcriptions recently updated or they are still functioning the same as before?
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Tawheed Al-towaitee
Merged in a post:
Call Transcription
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Coastal Bobolink
As a HubSpot user, I'd like to transcribe my call to be able to use workflows and reporting to check for key words and to quality control review my team's calls.
Tawheed Al-towaitee
Merged in a post:
Breakdown Call Transcript by Speaker
Tawheed Al-towaitee
As a user, I want my call and voicemail transcript to be broken down by speaker instead of a one text blob.
Tawheed Al-towaitee
Merged in a post:
Organized transcripts by speaker in sales message and HubSpot
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Structural Grasshopper
It’s too hard to read the current formatting of the transcripts
Chris Brisson
Hey Structural Grasshopper, thanks for your feedback! I have a few more questions for you:
- How would you prefer the transcripts to be organized by speaker?
- Are there specific features or formats from other platforms that you find helpful for reading transcripts?
- What specific challenges are you facing with the current transcript formatting?
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Binding Dolphin
Chris Brisson
1.) OP has one of the best call summary and "next steps" that i have seen very similar to fathom
2.) the specific format now is that the entire transcription needs to be reviewed prior to calling or texting again and if there are multiple team members on in a number or inbox it slows things down
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