Adding Tag To Customers Removes AI Agent Chat Feature
A
Actual Haddock
As a Salesmsg user, when I add a tag to a contact that the AI Chatbot is chatting with, I want the Chatbot to not message that contact unless the tag gets removed.
If a trigger is in place for the Chatbot to recognize: if "TagA" don't message contact else message.
Created by CJ Bowman
Chris Brisson
Hey Actual Haddock, thanks for your feedback! Following up on this:
- What specific scenarios or use cases do you envision where the AI Chatbot should stop messaging a contact based on a tag?
- Are there any specific tags other than 'TagA' that should trigger the Chatbot to stop messaging a contact?
- How should the system handle situations where multiple tags are added or removed simultaneously?
A
Actual Haddock
Chris Brisson, our use case is a bit different from the request as our request is really for the AI follow-up feature. If a lead/contact's status changes after the customer makes contact with the AI or if the ownership of the lead is assigned to live agent outside of the salemsg system, we'd to be able to add filters/limitations to the AI follow-up. Right now, there's no way to bulk stop AI follow up without opting out the leads. Ideally, in these use cases - the AI could still respond if the customer reaches out, however would stop from following the follow-up schedule if certain tags/filters are detected.
In these cases, it would be helpful to be able to be able to put multiple tags filters on the follow-up schedule specifically.
If a tag is added that would trigger a AI Stop, the AI stops follow up schedule.
If a tag is added/removed at the same time, i'd recommend default to stop AI follow-up
Removing a AI stop tag would not restart AI follow-up. Only if the contact is re-enrolled with the AI and the stop tags are not present.
The AI would still respond as normal to customers that reach out. This would only affect the follow-up feature.